Shabana Parveen Shah
ABOUT ME
I am a medical professional with extensive experience in general medicine, hospital administration, and healthcare management. Over the years, I have worked in clinical, administrative, and community healthcare settings in India and abroad, gaining expertise in patient care, operational management, and healthcare program implementation. I have also completed specialized training in hospital and healthcare management and earned recognition for institutional excellence. My work reflects a commitment to improving healthcare access and service quality for diverse populations. Most recently, I have been serving as the Chief Operating Officer (COO) at AutiLab, a digital health startup focused on early autism screening and family support. In this role, I oversee operational strategy, coordinate partnerships with healthcare providers, and ensure that families can seamlessly access our platform for assessments and follow-up sessions.
SKILLS
- Clinical Practice & Patient Care
- Hospital Administration
- Medical Record Management
- Staff Supervision & Training
- Scheduling & Appointment Management
- Financial Reporting & Billing
- Program & Project Coordination
-
Communication and Multilingual Skills
(English, Russian, Hindi, Urdu) - Community Health Programs
Work Experience
AutiLab Startup Inc – Chief Operating Officer (COO)
Remote
May 2025 – Present
- Overseeing daily operations of AutiLab’s AI-powered autism support platform, ensuring seamless delivery of services.
- Management of appointment-booking systems that connect families to trusted external providers and therapists while maintaining strict compliance with privacy and healthcare regulations.
- Leading operational workflows for early autism screening tools and parent-focused support sessions, optimizing user experience and engagement.
- Coordinating cross-functional teams (technology, R&D, customer support, and marketing) to implement scalable processes that align with AutiLab’s growth strategy.
- Developing and monitoring KPIs related to family satisfaction, onboarding efficiency, and community engagement to ensure mission-driven outcomes.
Divde Hospital – Administration Manager
Maharashtra, India
June 2022 – Present
- Overseeing all administrative functions of the hospital, ensuring compliance with policies and healthcare regulations. .
- Supervising and support hospital staff across multiple departments, fostering efficiency, accountability, and teamwork.
- Streamlining operational workflows to improve patient services, reduce delays, and maintain a smooth day-to-day hospital environment.
Alishah Polyclinic – Administrator
Navi Mumbai, India
Nov 2015 – Jul 2019
- Scheduling and confirming medical appointments, managing communications for staff and patients.
- Entering, formatting, and maintaining medical reports and correspondence.
- Management of insurance and claim forms.
- Preparing financial statements and managing billing processes.
- Supervising and training staff in administrative procedures and software usage.
- Maintaining office inventory and establishing administrative protocols.
Alishah Medical – Administrator
Navi Mumbai, India
Jul 2012 – May 2013
- Management of pharmacy administrative functions including scheduling, reporting, and staff supervision.
- Overseeing patient record management and billing processes to ensure accuracy, confidentiality, and smooth clinic operations.
Mohd Khamis Al Jadidi Clinic – General Practitioner
(MOH Registered)
Al Suwaiq, Sultanate of Oman
April 2004 – February 2006
- Providing general medical care and consultations in a private clinic setting.
- Maintaining detailed patient records and coordinating follow-ups to ensure continuity of care.
J.R Hospital – Consultant
Lucknow, India
Apr 2001 – Oct 2003
- Working as a weekend consultant (Saturdays and Sundays, part-time, 11 am – 4 pm)
- Providing specialized medical consultation and patient care services.
Lucknow Cancer Institute (Now Lucknow Cancer Hospital and Raj Scanning) – Medical Officer
Lucknow, India
Nov 2000 – Nov 2003
- Initially joined as a part-time Medical Officer (Nov 2000 – Mar 2001), later continued in a full-time capacity (Apr 2001 – Nov 2003).
- Management of patient care and treatment programs.
Balrampur Hospital – Full-time position as Medical Officer
Lucknow, India
Mar 2000 – Mar 2001
- Delivering medical services to inpatients and outpatients, coordinating with hospital staff.
EDUCATION
Diploma in Pharmacy
June 2013 – June 2015
Maharashtra State Board of Technical Education
India
Post Graduate Diploma in Hospital and Health Care Management (PGDHHCM)
May 2009 – May 2010
Yashwantrao Chavan Open University
Nashik, India
M.B.B.S & M.D. in General Medicine
June1993 – June1999
Russian State Medical University
Moscow, Russia
Certification
- 14th Malaria Eradication Program Workshop – Apr 2004 Issuing Institution: Suwaiq E.H.C, Oman
- Certificate of Appreciation – Feb 1987 Issuing Institution: Lucknow Metropolitan Jaycees
- Social Service Certificate, LIFE – Feb 1986 Issuing Institution: Let Individuals Feel for Everyone (LIFE)
LANGUAGES
- English – Advanced
- Russian – Advanced
- Hindi – Native
- Urdu – Native